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Abbey Road Surgery

Member of the Lea Valley Federation

Abbey Road Surgery

Member of the Lea Valley Federation

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Tel
01992 654004

Fax
01992 717746

63 Abbey Road,
Waltham Cross,
Hertfordshire,
EN8 7LJ

CQC Inspected and Rated
Good

We are currently CLOSED.

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Online Services

Practice Information

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Friends & Family Test

FootFall © Silicon Practice 2019

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Digital Practice is a service that has been designed to make it easy for patients of this Practice to:

Get answers to their questions
Quickly access the right help and advice for their needs.

By using Digital Practice you will be able to:

Make online requests to your GP Practice such as:

Appointments	Questions	Prescriptions	Test Results
Appointment requests	Ask the doctor a question	Repeat Prescription requests	Request test results
Cancellation	Ask the Practice a question	Help with medications

Submit self-monitoring health reviews
(if requested by the doctor or nurse):

Asthma	Diabetes	Epilepsy	Smoking
Mental health	Alcohol	Blood pressure	Contraception blood pressure

Find the forms that you need:

New Patient Registration

Change of details

Sick Notes

Register for online services

Give feedback to the Practice:

Feedback to the Practice

Friends and Family Test (FFT)

Get advice on common conditions:

Find Information about the services offered by your GP Practice such a travel services.
Find information about health services and health support groups in your area.
Get help from NHS Choices regarding your condition together with advice on what to do next.

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

See our Privacy Policy for more information.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.

We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this sytem.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

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News

Stay well this Winter
- New
13/11/2019
People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious. Those who are older or have long term conditions may be particularly vulnerable t Read more
Extended Access appointments
30/10/2019
Patient Survey
08/10/2019
Flu Vaccinations
23/08/2019
Patient Survey - Let Us know what You Think
01/08/2019
Emerade Adrenaline Injector Information
17/07/2019
Why not join our Patient Group?
29/04/2019
MyCognition App programme launched
07/03/2019
Hay Fever
07/03/2019
Stay well this winter
16/11/2018
Local NHS Organisations work together to improve services
05/11/2018
EpiPen shortage ‘likely for rest of the year’
17/10/2018
New NHS partnership to run Cheshunt minor injuries service
15/10/2018
Extended Hours Access
01/10/2018
Improving Access to General Practice
11/09/2018
Healthy Memory Cafe
23/07/2018
Breathe Easy Week - Free Lung Function Tests
14/05/2018
Breast Screening Programme
03/05/2018
Many common illnesses are best treated at home
21/03/2018
Hertfordshire Abdominal Aortic Aneurysm Screening
13/03/2018
Your prescription: your choice
30/01/2018
The Limes Surgery
29/01/2018
New ‘My Care Record’ project set to improve patient care in Hertfordshire
27/01/2017
New Patients
12/01/2016