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New Telephone System

  • Abbey Road Surgery are moving to Online Triage from Tuesday 1 July 2025
  • Our telephone lines are close at 1pm and reopens again at 2.30pm, Monday to Friday. The surgery is still open, you can come to the surgery for any query. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately
  • Did you know you can contact us for medical and administrative help online: Get help online
  • You can avoid waiting in the queue with our new telephone system, press 1 at any time when in the queue, you will keep your queue position and we will call you back. Please do not press this option more than once until we have called your back.
  • Repeat Prescription: The easiest way to order repeat prescription is using the the NHS account (through the NHS website or in the NHS App)

Patient Participation Group

Please join our Patient Representation Group. We would like to be able to contact you occasionally because we are interested in hearing your views about the surgery, how well we are doing and how we may be able to improve the services we offer you – we can only do this with your help.

All communications will be kept to a minimum and will only take up to a few moments of your time. We aim to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups. Feedback will be either by email or by post.

Join our Patient Participation Group

If you would like more information or you would like to sign up to join this group, please speak to a member of the practice team or use one of our online form:

All personal information received will be handled in the strictest confidence and in accordance with the Data Protection Act 1988.

Page published: 9 May 2023
Last updated: 7 June 2024