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  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction by using a new triage system.  Online Patient Triage form can be submitted during our opening hours 8am to 6.30pm, Monday to Friday.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online

Christmas and New Year closure dates

Please click on the link to find out when we are closed over the Christmas holidays and what to do if you require medical assistance: Christmas Closure Dates

Please click on the link to find out what local pharmacies are open over the holidays: Pharmacies open over Christmas and New Year

Over The Counter Medicines (OTC)

Ceasing of prescribing of over the counter medicines for acute conditions

As a practice within Herts and West Essex ICB (HWEICB)we have been instructed to follow the policy below. HWEICB policy is aligned to NHS England (NHSE policy).

HWEICB and NHS England do not routinely support the prescribing of medicines that are available to buy from pharmacies and other outlets. All individuals will be expected to pay for over-the-counter medicines for conditions that can be managed through self-care, Including groups that currently receive free prescriptions.

Patient queries can be directed to:

Page published: 4 August 2025
Last updated: 4 August 2025