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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Memory loss / dementia

Dementia is an umbrella term for a range of progressive conditions that affect the brain.

Each type of dementia stops a person’s brain cells (neurones) working properly in specific areas, affecting their ability to remember, think and speak. Doctors typically use the word ‘‘dementia’’ to describe common symptoms – such as memory loss, confusion, and problems with speech and understanding – that get worse over time. Dementia can affect a person at any age but it’s more common in people over the age of 65.

There are over 200 subtypes of dementia. The most common are Alzheimer’s diseasevascular dementiaLewy body dementiafrontotemporal dementia and mixed dementia.

By 2025, it’s estimated that over one million people in the UK will have a diagnosis of dementia – and almost all of us will know someone living with the condition.

Stages of dementia

Dementia is a progressive condition that gets gradually worse over time, and as yet, there is no cure or treatment that slows this progression down. This may happen quickly or slowly, depending on factors including the type of dementia, the person’s age, their general health, and their lifestyle. It can be helpful to think of dementia progressing in three stages – earlymiddle and late stages.

Local Support

Abbey Road Surgery along with our Primary Care Network, Broxbourne Alliance and partners are working together to promote better awareness and support for patients who feel that they or a loved one may be affected by memory loss or forgetfulness’.

Cheshunt Memory Hub

The Cheshunt Memory Hub will be held on the last Friday of every month 10.30am to 12 noon at the Laura Trott Leisure Centre (formerly Grundy Park) where patients can drop in for a Chat, get more information, an assessment and support for both the patient and their family or friends.

  • Are you forgetful?
  • Are you worried about memory loss?
  • Are you living with dementia or caring for a loved one who is?

Drop in for a chat, information, an assessment (for an onward referral) and support at the Cheshunt Memory Hub.

Find out more at the Laura Trott Leisure Centre, Windmill Lane, Cheshunt EN8 9AJ.

Last Friday of every month 10:30am – 12 noon. Parking onsite with good transport links.

Information and links from www.dementiauk.org.

Page published: 25 February 2025
Last updated: 25 February 2025