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New Telephone System

  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Broxbourne Community Event

Want to find out what’s happening in your local community?

If yes, then this Broxbourne Community Event is for you! Come along to meet with local community groups and charities to find out what support and services are available to you!

If you are interested in volunteering you can find out more about volunteer opportunities too.

There’s something for everyone, and everyone is welcome!

Date and time:

  • Thursday 17 October
  • 12:30pm – 2:30pm

Location:

For more information, please: