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New Telephone System

  • You can avoid waiting in the queue with our new telephone system, press 1 at any time when in the queue, you will keep your queue position and we will call you back. Please do not press this option more than once until we have called your back.
  • Did you know you can contact us for medical and administrative help online. By simply clicking, Get help online
  • Our telephone lines are closed between 1pm and 2.30pm. You can also come to the surgery as our reception will remain open.
  • Repeat Prescription: The easiest way to order repeat prescription is using the the NHS account (through the NHS website or in the NHS App)

Over the counter medication prescribing

Ceasing of prescribing of over the counter medicines for acute conditions

As a Practice within Herts and West Essex ICB (HWEICB)we have been instructed to follow the policy below. HWEICB policy is aligned to NHS England (NHSE policy).

HWEICB and NHS England do not routinely support the prescribing of medicines that are available to buy from pharmacies and other outlets. All individuals will be expected to pay for over-the-counter medicines for conditions that can be managed through self-care, Including groups that currently receive free prescriptions.

Patient queries can be directed to: