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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Respiratory Syncytial Virus Vaccination (RSV) from September 2024

UKHS Respiratory Syncytial Virus Vaccination (RSV)

Everyone turning 75 years old on or after the 1 September 2024 will be offered a single dose of RSV vaccine. This is because older adults are more at risk of serious complications from RSV. You can still get the vaccine up to the day before you turn 80.

For the first year of the programme, the vaccine will also be offered to those who are already aged 75 to 79 years on 1 September 2024 as part of a catch up programme.

This is now part of our core vaccination programme so we will be offering appointments on an ongoing weekly basis, Therefore please do not worry if you cannot book an appointment straight away. The vaccine supply has been limited during its launch to ensure all practices receive an initial amount, but we will be able to order enough to cover all eligible patients once the supply chain is established.

Pregnant women are also being offered the vaccine to protect their babies from RSV. You can read the guide to the RSV vaccine for pregnant women on the GOV.uk website.

Please see the patient information leaflet for more information on the vaccine.