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New Telephone System

  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Armed Forces veteran

Please see here for information on:

Veteran connect group (PDF)

BLESMA 

The limbless veterans support

Here and on hand to help provide advice and emotional support to veterans and their families

Blesma Support Officers | Blesma, The Limbless Veterans

OP Restore 

NHS – The veterans physical health and wellbeing service for those who have served in the UK Armed Forces (leaflet attached)

Op RESTORE: The Veterans Physical Health and Wellbeing Service | Imperial College Healthcare NHS Trust

Op RESTORE leaflet (PDF)

OP Courage

NHS – Mental health and wellbeing support for veterans, reservists and Service leavers (leaflet attached)

Mental health support for veterans, service leavers and reservists – NHS

Op Courage – leaflet (PDF)

Combat stress

For Veterans Mental Health

We provide clinical treatment and support for veterans from the British Armed Forces, focusing on those with complex mental health issues resulting from their experiences during military service

Mental health services for veterans | Combat Stress

Blind Veterans UK

Blind Veterans UK helps vision-impaired ex-Servicemen and women to rebuild their lives after sight loss.

We provide rehabilitation, training, practical advice and emotional support to veterans regardless of how or when they lost their sight. We’re here to help blind veterans regain their independence and live the life they choose.

Blind Veterans UK, Rebuilding lives after sight loss – Blind Veterans UK

Page published: 19 May 2025
Last updated: 20 May 2025