Health Advice

New Telephone System

Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.

Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online

Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Healthier Together – a community initiative

This website provides comprehensive advice for parents, young people and pregnant women. Please click the above link for advice on many childhood illnesses as well as information on support and services available in our local area.