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New Telephone System

  • You can avoid waiting in the queue with our new telephone system, press 1 at any time when in the queue, you will keep your queue position and we will call you back. Please do not press this option more than once until we have called your back.
  • Did you know you can contact us for medical and administrative help online. By simply clicking, Get help online
  • Our telephone lines are closed between 1pm and 2.30pm. You can also come to the surgery as our reception will remain open.
  • Repeat Prescription: The easiest way to order repeat prescription is using the the NHS account (through the NHS website or in the NHS App)

Managing your health online

Using an online form

There are many things you can do online at our surgery. Some tasks you can do using a website called Accurx where you can:

  • request an appointment
  • request a sick note
  • ask about test results
  • contact us about an admin request

You can also use the online forms on our website to contact the surgery. You don’t need an account to use this website.

Using your NHS account or SystmOnline

There are other tasks you can do online, like:

  • order repeat prescriptions
  • view your test results
  • access your health record
  • check or cancel appointments
  • see your vaccination record

For these, you can use your NHS account (through the NHS website or NHS App) or SystmOnline.

Setting up an NHS account

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

Setting up SystmOnline

To set up SystmOnline for the first time:

  • upload or visit the surgery with photo ID so we can confirm your identity
  • we will give you a username and password
  • go to SystmOnline or use the app to register