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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Patient Health Questionnaire (PHQ-9)

Use this service to submit a routine review of your depression.

You can use this service if you:

  • are registered at the surgery
  • have already seen a doctor, nurse or other healthcare professional and have been invited to do so

Before you start

Call 999 or go to A&E now if:

  • someone’s life is at risk – for example they have seriously injured themselves or taken an overdose
  • you do not feel you can keep yourself or someone else safe

A mental health emergency should be taken as seriously as a medical emergency. If you are having a mental health crisis or are considering self-harm, please seek help immediately.

Call: 999

Find your nearest A&E

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of
Start now

You can also phone us on 01992 654004 or visit the surgery in person.

Page published: 26 July 2023
Last updated: 25 August 2023