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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Keeping healthy

Active Herts Logo

If you are looking to make a change but not sure where to start, contact your local Get Active Specialist to book a FREE consultation. You’ll meet one of the team at your local doctor’s surgery or community venue to discuss how you can take your first steps towards a more active lifestyle.

Over a period of twelve weeks or more, you will receive 1:1 support from your Get Active Specialist to make getting active as easy as possible.

You can contact your local Get Active Specialist by calling Andrew Rix on: 07506 503 316 or emailing andrew.rix@broxbourne.gov.uk.

Page published: 7 June 2024
Last updated: 7 June 2024