Skip to main content

New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Mental health

  • The Wellbeing Service (IAPT)

    The Wellbeing Service is an Improving Access to Psychological Therapy (IAPT) service. This is a government initiative to provide easily accessible, evidence based treatments, to the general population experiencing common mental health problems such as anxiety and depression. Hertfordshire Wellbeing Team has four teams located in GP surgeries and community settings covering the whole county.

    The aim of the service is to help people across the county to be able to access psychological therapy and social care support towards achieving better psychological health and well-being, enabling them to gain or remain in employment and to participate in daily living activities.

    Website
    Wellbeing service – self referral form

  • PANDAS- Pre and postnatal depression advice and support

    PANDAS support people, families and carers affected by pre and postnatal mental illness. Our PANDAS Support Group is here to listen and can make all the difference, come and visit us every first and third Thursday of the month for some support, advice and to meet some friendly faces. No need to book, just come along.

    Broxbourne West Children’s Centre PANDAS Support Group
    Allsorts Children’s Centre
    St Marys CE High School
    Lieutenant Ellis Way
    Cheshunt
    EN7 5FB

    Phone
    01992 633761

  • Kooth

    An online counselling and emotional well-being platform for children and young people, accessible through mobile, tablet and desktop and free at the point of use.

    Website
    Kooth

Page published: 7 June 2024
Last updated: 7 June 2024