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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Smoking cessation

Hertfordshire stop smoking service

Hertfordshire Stop Smoking Service can help you ‘quit for good’.  In fact you are 4 times more likely to succeed with our Free* support compared to going it alone.

In Hertfordshire there are over 300 local stop smoking services across the county offering professional specialist advice to support to you with your quit attempt. Our stop smoking specialists offer friendly and non-judgemental 1-1 support weekly for up to 12 weeks (or group support at workplaces).

Page published: 7 June 2024
Last updated: 7 June 2024