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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Vaccinations

Flu

Flu vaccination is safe and effective. It’s offered every year through the NHS to help protect people at risk of getting seriously ill from flu.

The NHS website provides information about who can get it, how to book and where to get the vaccine.

Find out about flu vaccination for adults

Find out about flu vaccination for children

COVID-19

COVID-19 vaccination is safe and effective. It gives you the best protection against COVID-19.

The NHS website provides information about the vaccination, who can get it, and safety and side effects.

Find out about COVID-19 vaccination

Related information

NHS vaccinations and when to have them

Page published: 4 July 2023
Last updated: 5 July 2023