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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Firearms licences

Patients need to obtain an application form from Herts, Beds and Cambridge Firearms Department and the GP will complete this. This is a chargeable form.

BMA guidance: www.bma.org.uk/firearms

We are able to supply a letter stating that as a practice we have a conscientious objection to signing Firearms Licences, which can be given to the police who can then organise your Firearms Licence.

Please contact the surgery for more information.

Page published: 23 November 2023
Last updated: 23 November 2023