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New Telephone System

  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Practice staff

Adnan Choudhury – Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Adminstrators

Harshita Shah – Assistant Practice Manager

Natercia Leite De FariaAdmin Data Clerk

Md Esrakul EmonAdmin Data Clerk

Care coordinators

Morena Jacobs

Kim Canfield

Inga Zatwarnicka

Anne Stopher

Charanjeet Kaur

Mridulaben Maisuria

Care coordinators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Care coordinators make most of the patient appointments with the GPs and nurses.

Secretaries

Dawn Rawlins

Ishrat Mou

Page published: 5 May 2023
Last updated: 10 December 2024