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New Telephone System

  • You can avoid waiting in the queue with our new telephone system, press 1 at any time when in the queue, you will keep your queue position and we will call you back. Please do not press this option more than once until we have called your back.
  • Did you know you can contact us for medical and administrative help online. By simply clicking, Get help online
  • Our telephone lines are closed between 1pm and 2.30pm. You can also come to the surgery as our reception will remain open.
  • Repeat Prescription: The easiest way to order repeat prescription is using the the NHS account (through the NHS website or in the NHS App)

Accessibility test report

The audit process

Scope

We have tested against the AA standard of WCAG 2.1. This requires meeting both the A and AA standard, as the standards are cumulative.

We have also checked the site meets the legislative requirements of the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 as regards to accessibility statements. 

Sample

We identified and tested a sample of at least one page which contains:

  • all the different elements and patterns used on the website such as different navigation elements, content elements, or content types
  • the journeys which are expected to be completed through the site (such as requesting an appointment, or checking when the surgery is open)
  • the varying technologies in use
  • any pages particularly relevant to users with accessibility needs, such as the accessibility statement and contact details

The test was scope limited in order to align with our internal areas of responsibility and therefore any links to websites or software that we do not own or manage cannot be guaranteed to be compliant.

Audit

The audit consisted of:

  • a technical conformance check
  • the use of automated tools
  • the use of assistive technology

Report

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

All sample pages passed the A and AA standard of WCAG 2.1.

Setup used to complete the audit

Hardware

  • a computer with multi-screens large enough to use developer sidebars
  • an Apple iPhone
  • a modern Android phone

Software

  • Chrome, Edge, Firefox, Safari, text-only browsers
  • Nu HTML Checker
  • NVDA screen reader
  • VoiceOver screen reader

Chrome extensions:

  • developer mode
  • ARC Toolkit
  • Quick JavaScript Switcher
  • Alt Text Tester
  • High Contrast