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New Telephone System

  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Child health

  • Rashes in babies and children

    Many things can cause a rash in babies and children, and they’re often nothing to worry about.

    The NHS provide support for identifying some of the common rashes in babies and children.

    Website
    NHS: Rashes in babies and children

  • NHS vaccinations and when to have them

    It’s important that vaccines are given on time for the best protection. Check the dates your child needs to have their vaccinations by and contact your GP.

    Website
    NHS vaccinations and when to have them

  • Start for Life

    Trusted NHS help and advice during pregnancy, birth and parenthood.

    Website
    Start for Life

  • Scarlet Fever Advice

    There are currently high rates of Group A strep and scarlet fever in the UK.
    Scarlet fever, which is caused by the bacteria Group A streptococcus, is usually a mild illness but it is highly infectious. Scarlet fever is much more common in children than in adults and it is important that children with scarlet fever are seen by a healthcare professional so that they can be started on antibiotics.
    Please see the guidance from NHS England in the links below advising when to contact a healthcare professional.

    Website
    Strep A and scarlet fever

    Download
    Fever advice sheet (PDF)

Page published: 9 May 2023
Last updated: 23 November 2023