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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Digital Inclusion

  • Access to Digital Equipment/One to One Training

    Access to Laptops and support with IT through Digital Inclusion. Tuesdays 9:30am-4:30pm, Thursdays 9:30am-4:30pm.

    Location:
    Community Alliance Broxbourne and East Herts
    Community Hub, Unit 59 Pavilions Shopping Centre High Street, Waltham Cross, EN8 7JU

    Telephone:
    0300 123 1034

    Email:
    sarah@communityalliancebeh.org.uk

    Website:
    www.communityalliancebeh.org.uk

  • GATE Herts

    GATE Herts have an IT Suite where members of the Gypsy, Traveller and Roma community can be supported to apply for benefits, job seeking and upskilling. Mondays to Thursdays, 9.30am–5pm.

    Location:
    Suite G5 Cuffley Place, Cuffley EN6 4SG

    Telephone:
    01707 247088

    Email:
    manager@gateherts.org.uk

    Website:
    https://gateherts.org.uk

  • Good Things Foundation

    This national initiative is working with Virgin Media O2 to provide free data to people this winter.

    Website:
    www.goodthingsfoundation.org

Page published: 13 March 2024
Last updated: 13 March 2024