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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Energy Bills and Energy Efficiency

  • ECO4

    Broxbourne Council is working with E.On to provide fully funded energy-saving home improvements for eligible homes in the Borough. As part of the Energy Company Obligation (ECO) scheme eligible households can receive energy efficiency measures such as wall, loft and underfloor insulation, heating controls, and low-carbon heating systems, for free.

    Homeowners may be eligible for this support if their home has an EPC rating of D, E, F or G and that the homeowner receives benefits or has a household income of less than £31,000 or a household member receives free school meals or has been identified by their doctor as having health conditions that are impacted by living in a cold home.

    E.ON will manage the scheme. You do not need to be an E.ON customer to qualify. Further information, including eligibility criteria, can be found below.

    E.ON Phone:
    Call the E.ON team on 0333 202 4422 (free phone line). The phoneline is open Monday to Friday 9am to 5pm.

    E.ON Email:
    EonLedProjects@eonenergy.com including your name, address and contact details 

    Website:
    www.broxbourne.gov.uk/ECO4.
    Alternatively you can email the team on 

  • GATE Herts

    Herts is a charity based in Hertfordshire which is set up to advocate, represent and support Gypsy Roma and Traveller people across Hertfordshire.  The charity has secured a pot of funding for energy expenses for Gypsies and Travellers living on roadsides and those in insecure accommodation. Mondays to Thursdays, 9.30am–5pmGATE (Gypsy and Traveller Empowerment)

    Location:
    Suite G5 Cuffley Place, Cuffley EN6 4SG

    Telephone:
    01707 247088

    Email:
    manager@gateherts.org.uk

    Website:
    www.gateherts.org.uk

  • National Energy Foundation – Better Housing Better Health

    Covering all of Hertfordshire, Better Housing Better Health is an initiative providing residents with a single point of contact to get impartial expert advice to help improve the energy efficiency of their home, save money and improve comfort. Phoneline open Monday – Friday 9am – 5pm.

    Telephone:
    0800 1070044

    Email:
    bhbh@nef.org.uk

    Website:
    www.bhbh.org.uk

Page published: 13 March 2024
Last updated: 13 March 2024