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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Housebound Residents

  • Age UK

    Age UK are offering winter welfare checks including support from their handyperson service to address energy efficiency issues as well as other practical tasks. This service is free of charge as it is fully funded by Hertfordshire County Council and the ICS.

    Telephone:
    07951 105370

    Email:
    handyperson@ageukherts.org.uk

  • Communities 1st

    Do you need help with shopping or collecting prescriptions, Email or call us with your shopping list and we’ll arrange for someone to pick it up. One of our staff or trusted volunteers will deliver it to your door.

    Telephone befriending
    Are you feeling lonely or isolated? Let us know and we will arrange for someone to give you a call.

    Telephone:
    01727649930

    Email:
    help@communities1st.org.uk

    Website:
    www.communities1st.org.uk/community-connectors

Page published: 13 March 2024
Last updated: 13 March 2024