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New Telephone System

  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Drugs and alcohol

  • Drinkaware

    Digital tools to help you assess, track and set goals to reduce your drinking.

    Website
    Drinkaware tools

  • Drinkline

    If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

    Phone
    0300 123 1110

  • Talk to Frank

    If you have a problem with drugs, you can Talk to Frank for friendly, confidential drugs advice.

    Phone
    0300 123 6600

    Text
    82111

    Website
    Talk to Frank

    Email
    frank@talktofrank.com

  • NHS Drink Free Days

    Drink Free Days is for people who like a drink but want some support in tracking and cutting down on the booze as well as better understanding the risks.

    Google Play Store
    Download NHS Drink Free Days on the Google Play Store

    Apple App Store
    Download NHS Drink Free Days on the Apple App Store

  • Alcoholics Anonymous

    Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

    Phone
    0800 9177 650

    Website
    Alcoholics Anonymous Great Britain

    Email
    help@aamail.org

  • Spectrum – Hertfordshire Drug and Alcohol Recovery Service

    Spectrum – Hatfield is a free and confidential drug and alcohol service for adults.
    The Hatfield service is also open to people living in the Welwyn Garden City and St Albans areas.
    They will help you to make and sustain the changes you need to make to reduce and, ultimately, stop your drug and/or alcohol use.

    Phone
    0800 652 3169

    Website
    Spectrum Drug & Alcohol Recovery Services

  • Resolve (Hertfordshire)

    Resolve is a free to access, adult, drug and alcohol structured day service, delivering a range of therapies aimed at helping people cease the cycle of alcohol / substance misuse.

    Phone
    01707 690739

    Website
    Resolve (Help to Help Yourself)

Page published: 9 May 2023
Last updated: 23 November 2023