Skip to main content

New Telephone System

  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Mental health

  • NHS Mental health

    Find information and support for your mental health.

    Website
    NHS: Mental health

  • Kooth

    Free anonymous online chat for young people to discuss their mental health issues.

    Website
    Kooth

  • Samaritans

    Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day, 365 days a year.

    Phone
    116 123

    Website
    Samaritans

    Email
    jo@samaritans.org

  • Rethink Mental Illness

    Rethink Mental Illness provide expert, accredited advice and information to everyone affected by mental health problems.

    Phone
    0121 522 7007

    Website
    Rethink Mental Illness

    Email
    info@rethink.org

  • Mind

    Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

    Phone
    0300 123 3393

    Website
    Mind

Page published: 9 May 2023
Last updated: 11 October 2023