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New Telephone System

  • Abbey Road Surgery are moving to Online Triage from Tuesday 1 July 2025
  • Our telephone lines are close at 1pm and reopens again at 2.30pm, Monday to Friday. The surgery is still open, you can come to the surgery for any query. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately
  • Did you know you can contact us for medical and administrative help online: Get help online
  • You can avoid waiting in the queue with our new telephone system, press 1 at any time when in the queue, you will keep your queue position and we will call you back. Please do not press this option more than once until we have called your back.
  • Repeat Prescription: The easiest way to order repeat prescription is using the the NHS account (through the NHS website or in the NHS App)

Mental health

  • NHS Mental health

    Find information and support for your mental health.

    Website
    NHS: Mental health

  • Kooth

    Free anonymous online chat for young people to discuss their mental health issues.

    Website
    Kooth

  • Samaritans

    Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day, 365 days a year.

    Phone
    116 123

    Website
    Samaritans

    Email
    jo@samaritans.org

  • Rethink Mental Illness

    Rethink Mental Illness provide expert, accredited advice and information to everyone affected by mental health problems.

    Phone
    0121 522 7007

    Website
    Rethink Mental Illness

    Email
    info@rethink.org

  • Mind

    Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

    Phone
    0300 123 3393

    Website
    Mind

Page published: 9 May 2023
Last updated: 11 October 2023