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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Stop smoking

  • Quit with help

    Everyone has a different reason for quitting, get a personalised Quit Smoking Plan.

    Website
    Quit with help

  • NHS Quit smoking

    Quitting is much easier when you get the right support and there are lots of options to choose from. Check out their advice, tools and tips.

    Website
    NHS: Quit smoking

  • Hertfordshire Stop Smoking Service

    Hertfordshire Stop Smoking Service can help you ‘quit for good’. In Hertfordshire there are over 300 local stop smoking services across the county offering professional specialist advice to support to you with your quit attempt. Their stop smoking specialists offer friendly and non-judgemental 1-1 support weekly for up to 12 weeks (or group support at workplaces).

    Phone
    0800 389 3 998

    Website
    Stop Smoking Service | Hertfordshire County Council

Page published: 9 May 2023
Last updated: 23 November 2023