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New Telephone System

  • Abbey Road Surgery is moving to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Referrals

Requesting a referral

Self referrals

For each of these services you can complete a self referral yourself, you do not need to see a doctor. Visit the websites below to do this.

GP referrals

To request a GP referral:

Provide as much information as you can as this will help us to process your request.

Tracking a referral

To track an existing referral:

NHS e-Referral

If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.

You will receive a letter from us within two weeks giving details of how to book your appointment and any passwords you may need.

To track your e-Referral you will need the following details to log into the e-Referral website:

  • Your date of birth
  • Unique Booking Reference Number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

Further information

If you haven’t received your letter within two weeks please contact the practice.

Related information

Appointments

Page published: 9 May 2023
Last updated: 29 January 2025