Skip to main content

New Telephone System

  • Abbey Road Surgery has moved to Total Online Triage for all patient requests from Tuesday 1 July 2025. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction. This is a national NHS project, and all general practices must adopt the system.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online
  • Our telephone lines are closed between 1pm and 2.30pm, Monday to Friday. The surgery is still open for you to walk in with queries that cannot wait until the phone lines open again at 2.30pm. If you have a life-threatening medical emergency that requires an ambulance, please hang up and call 999 immediately.

Weight management service

Use this service to check your eligibility for a referral to an NHS weight management service.

The weight management services support adults living with obesity who also have a diagnosis of diabetes, high blood pressure (hypertension) or both, to manage their weight and improve their health.

For more information, please read the NHS Digital Weight Management Programme leaflet (PDF).

You can use this service if you:

  • are registered at the surgery

Before you start

We’ll ask you for:

  • your first and last name, date of birth, sex, postcode, email and phone number
  • if applicable, the details of the person you are completing the form on behalf of
Start now

You can also phone us on 01992 654004 or visit the surgery in person.

Page published: 7 May 2025
Last updated: 8 May 2025