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  • Abbey Road Surgery has moved to Total Online Triage for all patient requests. This means every request is reviewed first by our team, allowing us to prioritise based on clinical need and guide patients to the most appropriate clinician or service. GP practices across UK are moving to a ‘Modern General Practice’ model to make access to care and treatment easier for patients and help improve patient satisfaction by using a new triage system.  Online Patient Triage form can be submitted during our opening hours 8am to 6.30pm, Monday to Friday.
  • Did you know you can now contact us for medical and administrative help online (see our website for more details) : Get help online

Changing your contact details

To update details like your name, address, phone numbers or email address:

Change of address

If you have moved to a new address within our catchment area please update your details as above and you will remain registered as normal.

If you have moved to an address outside our catchment area and wish to stay registered with us, you may be able to continue on an out-of-area registration basis. Out-of-area registration means we are not able to provide home visits or urgent treatment at your home address. NHS 111 will direct you to local services if these are needed. Continued out-of-area registration is subject to ongoing review. If your circumstances change, for example, if your health needs mean you require more frequent face-to-face care, or if the arrangement is no longer clinically appropriate, the practice may ask you to register with a GP closer to home.

Changing your phone number or email address

You will need to show us identification before we can change your phone number or email address unless you submit the request via NHS account (through the NHS website or NHS App) or SystmOnline account.

Changing your name

You will need to show us proof that you have changed your name. This could be a marriage or civil partnership certificate, deed poll or birth certificate.

Page published: 11 May 2023
Last updated: 5 August 2026