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New Telephone System

  • You can avoid waiting in the queue with our new telephone system, press 1 at any time when in the queue, you will keep your queue position and we will call you back. Please do not press this option more than once until we have called your back.
  • Did you know you can contact us for medical and administrative help online. By simply clicking, Get help online
  • Our telephone lines are closed between 1pm and 2.30pm. You can also come to the surgery as our reception will remain open.
  • Repeat Prescription: The easiest way to order repeat prescription is using the the NHS account (through the NHS website or in the NHS App)

Referrals

Requesting a referral

Self referrals

For each of these services you can complete a self referral yourself, you do not need to see a doctor. Visit the websites below to do this.

GP referrals

To request a GP referral:

Provide as much information as you can as this will help us to process your request.

Tracking a referral

To track an existing referral:

NHS e-Referral

If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.

You will receive a letter from us within two weeks giving details of how to book your appointment and any passwords you may need.

To track your e-Referral you will need the following details to log into the e-Referral website:

  • Your date of birth
  • Unique Booking Reference Number – this will be on the first page of your letter
  • Password – this will be on the second page of your letter

Further information

If you haven’t received your letter within two weeks please contact the practice.

Related information

Appointments